[sivaharimani]

CITIZEN REPORT CARD
Meaning
A Petition like card designed to elicit the citizen openion of the performance of the service provided by the
executives. A tool for measuring the performance of a public agency, getting feedback and initiats reforms.
Uses
1. performance measurement in public agency is highly possible
2. accountablity machanism is ensured
3.Downward responsiblity to the public is relativly strengthened(both by mandate and CRC)
4.Integrates mutiple perspective ie., financial, people centered governance, Development and
internal govt business
countries employed CRC
1.USA, 2. Bangalore(India), 3.Penang(malasiya) 4.UK, 5.EUROPE and ect

regards
sivaharimani